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Refunds and Returns Policy

Refunds and Returns Policy

Effective Date: August 10th, 2023


Thank you for shopping at Bilingual Arts Shop! We want you to be completely satisfied with your purchase of our bilingual art digital design products. However, due to the nature of digital products, we have a Refunds and Returns Policy that ensures a fair and transparent process for both you and Bilingual Arts Shop.

Digital Product Policy

As our products are digital art designs, they are immediately accessible upon purchase. Given their instant nature, we do not offer refunds or returns for digital product purchases. This policy is in place to prevent unauthorized use of our designs and to ensure the protection of our intellectual property.

Customer Support

We understand that you may have questions or concerns about our products. If you encounter any issues or have inquiries about a specific purchase, please feel free to contact our customer support team at We are here to assist you and address any concerns you may have.

Contact Us

If you need to reach out to us regarding a purchase, a concern, or any questions related to our products or this policy, you can contact us using the following details:


Address: Jalan Teuku Umar No. 39, Surabaya, Indonesia

Exchanges and Damaged Items

While we do not offer refunds or returns for digital products, we are committed to providing quality products and customer satisfaction. If you believe there is an issue with the file you’ve downloaded, please contact us within 7 days of purchase. We will review your concern and, if appropriate, provide a replacement file.

User Error or Technical Issues

If you encounter difficulties accessing or downloading your purchased digital product due to user error or technical issues on your end, please reach out to our customer support team. We will make every effort to assist you in resolving the issue and accessing your purchase.

Fair Usage

We appreciate your understanding that this policy is in place to ensure fairness to both you, our valued customer, and to Bilingual Arts Shop. By making a purchase on our website, you agree to abide by these terms.

Please remember that this policy applies solely to digital products. For other types of products or services, we may have different refund and return policies, which will be clearly communicated where applicable.

Thank you for your support and for choosing Bilingual Arts Shop for your bilingual art digital design needs.